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NHS Feedback

We are always looking to improve our service to you. Please tell us what you think we are doing well and any ideas you have of how we can do better. You can do this by emailing us.


Read what others think of the clinical services we offer or share your experience at :

Patient Participation Group

If you would like to join our Patient Participation Group, please email Shilpa Patel. Our PPG gives you a voice from a patient’s perspective on the services our Centre offers, and an opportunity to input in the wider health agenda. It is our aim that the PPG is driven by the patients who belong to it, not the practice.

Complaints Policy

 Complaints Policy (PDF 64kb)

The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 oblige NHS organisations to have arrangements in place to deal with complaints. The Health Act 2009 places a duty on NHS Organisations (including contractors) to “have regard to the NHS Constitution”.

The NHS Constitution sets out the following rights for patients:

  • To have the right to have any complaint about NHS services dealt with efficiently and to have it properly investigated
  • To have the right to know the outcome of any investigation of a complaint
  • To have the right to take the complaint to the Independent Health Service Ombudsman if not satisfied with the way the complaint has been handled by the NHS organisation.


If you have any complaints please email us.

Responsible officers

The Complaints Manager is Deputy Practice Manager, Louise Bridle.

The Responsible Partners for Complaints are Dr Laura Marshall-Andres & Dr Francis Richards.

Both officers have a duty to ensure complaints are handled in compliance with the regulations.

The Health Service Ombudsman

The Ombudsman is completely independent of the NHS and Government. The Ombudsman can be contacted at Millbank Tower, Millbank, London SW1P 4QP, tel: 0345 0154033, www.ombudsman.org.uk.